Shipping policy
1. Shipping Rates & Policy for Business to Customer Orders
All orders are sent via Australia Post, with tracking, from our Brisbane (Australia) HQ. We aim to dispatch orders within 2 business days (or faster if we can!).
FREE SHIPPING ON ORDERS OVER:
- $80 AUD for Australia & New Zealand
- $150 AUD for Rest of World
ORDERS UNDER OUR FREE SHIPPING THRESHOLDS:
Due to the ever changing nature of international shipping post Covid, we use Australia Post live carrier rates at the checkout to ensure you’re receiving the best possible shipping rate. Shipping costs will be calculated on the checkout page based on the weight of your order.
Express shipping options will be presented at the checkout.
ESTIMATED SHIPPING TIMES
Finally we’re starting to see our parcels move around the world much more quickly! We recommend allowing the follow number of shippings days after your order has been dispatched (estimate only):
- Australia: 1-5 business days
- New Zealand: 4-8 business days
- Rest of World: 6-12 business days
We recommend also checking the Australia Post International updates page for the most current information on shipping times for your country: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates..
CUSTOMS, TAXES, FEES ETC
As with any imported goods, the receiver is responsible for any taxes charged by your country's border force. We do not offer returns or refunds for customers who refuse to pay the duties and taxes, and we will treat the parcel as abandoned. If you are unsure of your country's limits and rates surrounding imports, please research this before purchasing.
OTHER
If you are moving house in the next few months, we recommend having your order sent to a permanent address or PO Box, just in case your order is delayed.
To ensure we are offering efficient service on our end, we endeavor to pack and send within 2 business days from the date of order (excluding sale periods and Ceramics drops), and we print the address label according to your entered shipping address. We do not take responsibility for incorrect addresses.
You will receive a shipping notification with a tracking number, please keep an eye on the carrier's tracking page to view the progress of your parcel.
If you are in need of your items quickly, we suggest ordering locally from one of our stockists. Refer to our Stockists list here: https://www.kylieandthemachine.shop/pages/our-stockists
2. Shipping Rates for Business to Business Orders
Shipping is calculated according to the volumetric weight of the combined products in your cart at check out, all orders are either shipped with DHL Express Priority or Australia Post Express International - as elected by you/your buyer.
We have updated our international wholesale shipping as of 2022. The shipping is now calculated in weight (or volumetric weight - whichever is greater) so any bulky items will push your shipping cost up, when being generated at checkout ie. KATM Tins, Display Stands.
We've implemented a method that calculates the items in your cart and determines the live DHL Express (premium service) or the Australia Post Express International rate (economical service). You will now be seeing accurate rates from DHL Express and Australia Post based on your country.
Reminder about Customs & Duties
Import duties, fees and taxes are the responsibility of the receiver and are determined by your country’s import laws. Please check your regulated threshold for imports in your country before placing your order. Any customs and duties determined by your Border Protection and Control are to be paid through DHL on arrival.
For example, in Australia imports over $1000 AUD will require payment for customs duties and GST plus any service charges from the shipping company. This is different for each country.
As of Feb 2022, the US minimum threshold for import tax is $800 USD.
Please check your country’s import laws via an official government site for more information.