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Shipping policy

 

CURRENT Standard Shipping options as of Jan 1st 2022

FLAT RATE within Australia $10 AUD

FLAT RATE International $20 AUD

FREE SHIPPING FOR ORDERS OVER $150 AUD 

 

Due to the Covid-19 pandemic and its effect on air traffic, postal options are currently drastically limited, especially for International Postal services. We expect that parcels will take a little extra time to arrive than during pre-pandemic times. As a savvy online shopper - you already knew that!

During this time, please refer to the Australia Post Coronavirus International updates at https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates in order to keep up to date and informed on the current parcel services your individual country is accepting. Some countries are only accepting Express services. If this is the case for your country, please choose one of our Express options. 

If you are moving house in the next few months, we recommend to have your order sent to a permanent address or PO Box, just in case your order is delayed.

To ensure we are offering efficient service on our end, we endeavour to pack and send within 2 business days from the date of order (excluding sale periods and Ceramics drops), and we print the address label according to your entered shipping address.  We do not take responsibility for incorrect addresses. 

You will receive a shipping notification with a tracking number, please keep an eye on the carrier's tracking page to view the progress of your parcel. 

If you are in need of your items quickly, we suggest ordering locally from one of our stockists, or choose one of our EXPRESS SHIPPING options. 

 

CUSTOMS, TAXES, FEES ETC

As with any imported goods, the receiver is responsible for any taxes charged by your country's boarder force. We do not offer returns or refunds for customers who refuse to pay the the duties and taxes, and we will treat the parcel as abandoned. If you are unsure of your country's limits and rates surrounding imports, please research this before purchasing.

  

Check our Stockists list to purchase locally.